Privacy Policy

1. Introduction & Platform Role

LaundryOne ("we", "us", or "our") operates an on-demand laundry technology platform. This Privacy Policy describes how we collect, use, process, and disclose information in connection with your access to and use of the LaundryOne platform, mobile booking applications, and website.

2. Information We Collect

We collect information necessary for platform functionality and order fulfillment, including:

• Contact & Account Details: Name, phone number, email address, and pickup/delivery address.
• Order Data: Selected laundry service items, pickup window preferences, care instructions, and order status history.
• Payment Information: Payment transactions are processed securely by authorized payment service providers when payment integration is activated. LaundryOne does not store card credentials.
• Partner Application Details: Store name, contact details, address, capacity, and service checklist submitted via partner forms.

3. How We Use Information

We process your data to:

• Coordinate pickup, partner assignment, processing, and doorstep delivery.
• Automatically match customer orders with eligible nearby LaundryOne partner stores.
• Provide customer support and resolve order inquiries.
• Maintain platform security, prevent fraud, and verify transaction integrity.

4. Data Sharing & Third Parties

We share operational information only as required to fulfill services:

• Assigned Laundry Partners: Receive order itemization and garment care instructions necessary for processing.
• Riders / Delivery Logistics: Receive pickup/delivery address details to complete logistics.
• Payment Gateway Providers: Receive necessary payment authorization details during checkout.

5. Contact Information

For privacy or data inquiry requests, reach out via our official contact channels.